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Choosing an Auto Transport Carrier

Get a recommendation from someone with experience: If you don't know a person who has shipped a car, call your car salesman or local auto-transport company. They will gladly tell someone if they can help them or not. They do NOT want their reputation soiled by giving out the name of a bad company.

Use your credit card when possible: you can dispute a charge, but make sure it’s not for legitimate delays and uncontrollable problems.

Check with your local Better Business Bureau: It's a common misconception that just "anybody" can join by paying the membership fee. It’s always a safe bet to use a company with a company listed with the BBB with a clean history.

Get all the facts - never be embarrassed to ask questions. Here are a few suggestions:

  • Can I pack stuff in my car? Be wary of those who tell you it can be packed to the roof, even though it's what you'd like to do. This will definitely delay the truck and end up costing more because the trucks are going to be cited and pass the cost on to you.
  • What are the pick up and delivery procedures? Companies who promise "door to door" may say they'll have a small truck make the pick up and delivery. Be careful, because the more people that handle your car, the more chance of damage.
  • Can I have the cell phone number of the driver? It can’t hurt to ask, and you can keep track of your vehicle’s progress,

Finally, make sure to get a contract and read it. Never let anyone touch your belongings, especially your vehicle, without knowing everything they are and are not responsible for.

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